Privacy Policy

Information We Collect

Information You Provide Directly

We collect information you provide directly to us when you use our services, including:

• Account registration information (name, email address, phone number, company details)
• Profile information and preferences you choose to provide
• Team and workspace data you choose to sync with our platform
• Communication preferences and notification settings
• Support requests, feedback, and correspondence with our team
• Payment and billing information for subscription services
• Survey responses and feedback you provide voluntarily
• Content you create or upload through our platform
• Integration settings and connected service configurations

Information We Collect Automatically

When you use our services, we automatically collect certain information about your device and usage patterns:

• Usage data and analytics about how you interact with our platform
• Device information (IP address, browser type, operating system, device identifiers)
• Log data (access times, pages viewed, actions taken, search queries)
• Performance and error data to improve our services
• Location information (general geographic location based on IP address)
• Cookies and similar tracking technologies data
• Session information and authentication tokens
• Feature usage patterns and engagement metrics

Information from Third-Party Services

We may receive information from integrated collaboration platforms and services you connect to Slateam:

• Workspace messages and threads (with your explicit permission)
• User profiles and team structure information
• Meeting and calendar data you choose to sync
• File and document metadata from connected services
• Integration usage and performance data
• Authentication information from single sign-on providers

Information from Other Sources

We may also collect information from other legitimate sources to enhance our services:

• Publicly available information about your organization
• Information from business partners and service providers
• Data from marketing and analytics services
• Information from security and fraud prevention services

How We Use Your Information

We use the information we collect for various purposes that enable us to provide, improve, and protect our services:

Service Provision

• Generate thread summaries, daily digests, and smart search results
• Provide personalized recommendations and insights
• Enable collaboration features and team connectivity
• Process and fulfill your requests and transactions
• Maintain and sync your account across devices
• Deliver notifications and updates you've requested

Platform Improvement

• Analyze usage patterns to enhance features and performance
• Conduct research and development for new features
• Test and optimize user experience and interface design
• Monitor and improve system reliability and security
• Develop and train machine learning models

Communication and Support

• Send service updates, security alerts, and important notifications
• Provide customer support and respond to your inquiries
• Send marketing communications (with your consent)
• Conduct surveys and gather feedback

Security and Compliance

• Protect against fraud, abuse, and security threats
• Comply with legal obligations and regulatory requirements
• Enforce our terms of service and policies
• Investigate and respond to security incidents

How We Share Information

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

With Your Explicit Consent

We share information when you explicitly authorize us to do so, such as when integrating with third-party services or sharing content with other users.

Service Providers and Partners

We work with trusted service providers who help us operate our platform and provide services to you:

• Cloud hosting and infrastructure providers (AWS, Google Cloud)
• Payment processing services (Stripe, PayPal)
• Analytics and monitoring tools (Google Analytics, Mixpanel)
• Customer support platforms (Intercom, Zendesk)
• Email and communication services (SendGrid, Twilio)
• Security and fraud prevention services
• Legal and professional service providers

Legal Requirements and Protection

We may disclose information when required by law, regulation, or legal process, or when necessary to:

• Comply with valid legal requests and court orders
• Protect the rights, property, or safety of Slateam, our users, or others
• Investigate potential violations of our terms of service
• Respond to claims of intellectual property infringement
• Prevent fraud, abuse, or security threats

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of the transaction. We will provide notice and ensure continued protection of your information.

Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, or business purposes.

Data Security and Protection

We implement comprehensive security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

• End-to-end encryption for data in transit using TLS 1.3
• AES-256 encryption for data at rest
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Secure coding practices and code review processes
• Automated threat detection and response systems
• Regular security updates and patch management

Administrative Safeguards

• Strict access controls limiting who can view your data
• Employee background checks and security training
• Incident response procedures and breach notification protocols
• Regular security awareness training for all staff
• Vendor security assessments and due diligence

Physical Safeguards

• Secure data centers with 24/7 monitoring
• Biometric access controls and surveillance systems
• Environmental controls and redundant power systems
• Secure disposal of hardware and storage media

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

Account Information

We retain your account information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legitimate business purposes or legal requirements.

Communication Data

Thread summaries, digests, and processed communication data are retained according to your subscription plan and retention settings. You can configure retention periods through your account settings.

Usage and Analytics Data

Usage data and analytics information are typically retained for up to 24 months to help us improve our services and understand user behavior patterns.

Legal and Compliance Data

Some information may be retained for longer periods when required by law, regulation, or for legitimate business purposes such as fraud prevention or security investigations.

Your Privacy Rights

You have several rights regarding your personal information, which may vary depending on your location:

Access and Portability

• Request a copy of the personal information we have about you
• Download your data in a portable, machine-readable format
• Receive information about how your data is processed

Correction and Updates

• Update or correct inaccurate personal information
• Complete incomplete information in your profile
• Modify your communication preferences and settings

Deletion and Erasure

• Request deletion of your personal information (subject to legal requirements)
• Delete specific content or data from your account
• Close your account and remove associated data

Control and Restriction

• Opt-out of marketing communications and promotional emails
• Restrict certain types of data processing
• Object to processing based on legitimate interests
• Withdraw consent for specific data processing activities

To exercise these rights, please contact us at [email protected] or call +1 424 718 3940. We will respond to your request within 30 days.

International Data Transfers

Slateam operates globally, and your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions for transfers to countries with adequate protection
• Binding Corporate Rules for transfers within our corporate group
• Certification schemes and codes of conduct where applicable

We take steps to ensure that your information receives the same level of protection regardless of where it is processed.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an account with us
• Display a prominent notice on our platform
• Request renewed consent where required by law

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: