Cookie Policy

What Are Cookies and Similar Technologies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website or use our services. They help us provide you with a better, more personalized experience by remembering your preferences, settings, and understanding how you interact with our platform.

In addition to cookies, we also use similar technologies to enhance your experience:

• Local Storage: Stores data locally in your browser for faster access and improved performance
• Session Storage: Temporarily stores data for your current browsing session
• Web Beacons (Pixels): Small, transparent images that help us understand user behavior and email engagement
• JavaScript Tags: Code snippets that collect usage information and enable certain features
• Device Fingerprinting: Techniques that collect information about your device configuration for security purposes
• ETags: HTTP headers that help with caching and performance optimization

These technologies work together to create a seamless, secure, and personalized experience when you use Slateam's services.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are absolutely necessary for our website and services to function properly. They enable core functionality and cannot be disabled without severely impacting your ability to use our platform:

• User authentication and secure login sessions
• Security features and fraud prevention mechanisms
• Basic website functionality, navigation, and page loading
• Load balancing and performance optimization
• Shopping cart and checkout functionality (for subscription management)
• Form submission and data validation
• Cross-site request forgery (CSRF) protection
• Session management and user state preservation

Legal Basis: These cookies are essential for providing our services and are used based on our legitimate interest in operating our platform. They cannot be disabled.

Functional Cookies (Consent Required)

These cookies enhance your experience by remembering your preferences and settings, making your interactions with our platform more convenient and personalized:

• Language and region preferences for localized content
• Theme settings, display preferences, and UI customizations
• Notification preferences and communication settings
• Recently accessed content and workspace history
• Saved search queries and filter preferences
• Accessibility settings and accommodations
• Integration preferences and connected service settings
• Dashboard layout and widget configurations

Legal Basis: We use these cookies based on your explicit consent, which you can withdraw at any time through your browser settings or our cookie preference center.

Analytics and Performance Cookies (Consent Required)

These cookies help us understand how users interact with our platform, allowing us to improve performance, identify issues, and optimize the user experience:

• Page views, user journeys, and navigation patterns
• Feature usage statistics and engagement metrics
• Performance monitoring, load times, and error tracking
• A/B testing and feature optimization data
• Conversion tracking and goal completion rates
• User behavior analysis and interaction heatmaps
• Search query analysis and result effectiveness
• Mobile app usage and cross-platform behavior
• Customer satisfaction and feedback correlation

Legal Basis: We use these cookies based on your consent and our legitimate interest in improving our services and understanding user needs.

Third-Party Cookies and Services

We carefully select third-party services that help us provide better functionality and support. These services may set their own cookies when you use our platform:

Analytics and Insights Services

We use reputable analytics services to understand user behavior and improve our platform:

• Google Analytics: Web analytics, user behavior tracking, and performance monitoring
• Mixpanel: Product analytics, user engagement metrics, and feature usage tracking
• Hotjar: User experience analytics, heatmaps, and session recordings (anonymized)
• Amplitude: User journey analysis and product optimization insights

Customer Support and Communication

Customer support tools that help us provide better assistance and communication:

• Intercom: Customer support chat, messaging, and help documentation
• Zendesk: Support ticket management and customer service tools
• Calendly: Meeting scheduling and appointment booking

Infrastructure and Performance Services

Essential services that help us deliver our platform reliably and securely:

• Cloudflare: Content delivery network, security, and performance optimization
• Amazon Web Services (AWS): Cloud hosting, storage, and infrastructure services
• Stripe: Payment processing and subscription management
• SendGrid: Email delivery and communication services

Integration and Collaboration Tools

Services that enable integrations with popular collaboration platforms:

• Slack API: Integration with Slack workspaces and channels
• Microsoft Teams API: Integration with Microsoft Teams environments
• Google Workspace API: Integration with Google Workspace tools

Managing Your Cookie Preferences

Browser-Level Cookie Controls

You can control cookies through your web browser settings. Most browsers allow you to:

• Block All Cookies: Prevent all cookies from being stored on your device
• Block Third-Party Cookies: Allow only first-party cookies from our domain
• Delete Existing Cookies: Remove cookies that have already been stored
• Notification Settings: Get notified when websites want to set cookies
• Selective Blocking: Block cookies from specific websites or domains
• Incognito/Private Mode: Browse without storing cookies or browsing history

Platform-Specific Cookie Settings

Within your Slateam account, you can manage various cookie-related preferences:

• Adjust analytics and tracking preferences in your privacy settings
• Control functional cookie settings and feature preferences
• Manage notification and communication preferences
• Review and update your data processing consent
• Configure integration-specific cookie settings
• Set preferences for performance monitoring and error reporting

Impact of Disabling Cookies

While you have the right to disable cookies, doing so may affect your experience with our platform:

• Authentication Issues: You may need to log in more frequently or experience login problems
• Lost Preferences: Your settings, themes, and preferences may not be saved between sessions
• Reduced Functionality: Some features may not work properly or may be unavailable
• Performance Impact: Pages may load more slowly or less efficiently
• Limited Personalization: We may not be able to provide personalized experiences or recommendations
• Support Challenges: It may be more difficult for us to troubleshoot issues or provide technical support

Cookie Preference Center

We provide a cookie preference center where you can:

• View detailed information about each type of cookie we use
• Grant or withdraw consent for specific cookie categories
• See which third-party services are active on your account
• Update your preferences at any time

Cookie Retention and Lifecycle

Different types of cookies are stored for different periods, depending on their purpose and your preferences:

Session Cookies (Temporary)

These cookies are automatically deleted when you close your browser or end your session. They typically include:

• Authentication tokens and login sessions
• Shopping cart contents and form data
• Temporary preferences and navigation state
• Security tokens and CSRF protection

Persistent Cookies (Stored for Set Periods)

These cookies remain on your device for predetermined periods or until you manually delete them:

• Authentication cookies: Up to 30 days (for "remember me" functionality)
• Preference cookies: Up to 1 year (for settings and customizations)
• Analytics cookies: Up to 2 years (for usage analysis and improvements)
• Security cookies: Up to 1 year (for fraud prevention and account protection)
• Performance cookies: Up to 6 months (for optimization and monitoring)
• Integration cookies: Up to 90 days (for third-party service connections)

Cookie Cleanup and Maintenance

We regularly review and clean up stored cookies to ensure we only keep what's necessary:

• Automatic deletion of expired cookies and outdated data
• Regular audits of cookie usage and retention periods
• Removal of cookies from discontinued features or services
• Optimization of cookie storage to minimize data footprint

Legal Basis and Compliance

GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR) requirements:

• Explicit consent for non-essential cookies
• Clear information about cookie purposes and retention
• Easy withdrawal of consent at any time
• Granular control over different cookie categories
• Regular review and updates of cookie practices

CCPA Compliance

For California residents, we comply with the California Consumer Privacy Act (CCPA):

• Transparency about data collection and use
• Right to opt-out of data sales (note: we do not sell personal data)
• Right to know what information is collected
• Right to delete personal information

Other Regional Compliance

We also comply with cookie laws and privacy regulations in other jurisdictions where we operate, including but not limited to Canada's PIPEDA, Brazil's LGPD, and other applicable privacy laws.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an account with us
• Display a prominent notice on our platform highlighting the changes
• Request renewed consent for new cookie types or purposes if required by law
• Provide a summary of key changes in our notification
• Give you time to review changes before they take effect
• Update our cookie preference center to reflect new options

We encourage you to review this policy periodically to stay informed about how we use cookies and similar technologies. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

Notification Methods

We will notify you of significant cookie policy changes through:

• Email notifications to your registered email address
• In-app notifications when you log into your account
• Banner notifications on our website
• Updates to our cookie consent banner

Contact Us About Cookies

If you have questions about our use of cookies, this Cookie Policy, or want to exercise your rights regarding cookies and data processing, please contact us:

When contacting us about cookies, please include:

• Your specific question or concern about cookies
• The browser and device you're using
• Any relevant screenshots or error messages
• Your preferred method of response

We aim to respond to all cookie-related inquiries within 48 hours during business days.